Space Hills Casino — Frequently Asked Questions

It depends on your playing style and available time. The bonus offers a high headline figure — up to €5,000 — but the 35x wagering requirement applied to the bonus funds and the 7-day completion window are the terms that determine whether it works for you. A player depositing €100 receives €250 in bonus funds and must wager €8,750 within 7 days before any bonus-derived winnings can be withdrawn. Slot players who play regularly are best positioned to work through this. Table game players should factor in the lower contribution rates (10% for blackjack, roulette, and baccarat) before deciding. The full breakdown is in our review at /review/.

35x wagering means you must place bets totalling 35 times the bonus amount before the bonus converts to withdrawable cash. If you receive €250 in bonus funds, you need to wager €250 × 35 = €8,750 in total before that bonus balance becomes real money. Not all game types count equally — slots count at 100%, but live blackjack and roulette count at only 10%, meaning you would need to wager €87,500 on those games to clear the same requirement. Games like scratch cards, bingo, and crash games count 0% and do not contribute at all.

Yes. The maximum you can withdraw from winnings generated by the welcome bonus is €2,000 or 10 times the bonus amount received — whichever is lower. On a €250 bonus, the cap would be €2,500 (10x), so in this case the €2,000 flat cap applies. Any winnings above this limit are typically removed from the balance when the wagering requirement is met.

This depends on the specific terms. In most cases, accepting a bonus ties the deposit and bonus together under the wagering requirement. Withdrawing before completing the wagering requirement usually means forfeiting the bonus and any winnings generated from it. Read the full bonus terms at spacehills.com before depositing to understand exactly how this works for the current offer.

The welcome bonus must be claimed within 30 days of registering your Space Hills account. After this window closes, the offer expires and cannot be retroactively applied to a deposit. Once claimed, you have 7 days to complete the wagering requirement.

Most games are available with an active bonus, but bonus buy features cannot be used while a bonus is active. Game contributions vary — slots count 100%, live game shows count 20%, blackjack/roulette/baccarat count 10%, and dice, bingo, arcade, crash, and scratch games count 0% and do not progress the wagering requirement at all.

Withdrawal processing times depend on the payment method. E-wallet withdrawals are typically the fastest — often within 24 to 48 hours of the request being approved. Card withdrawals generally take 1 to 5 business days depending on the card issuer. Bank transfers can take 3 to 7 business days. These are general estimates — actual times may vary. The cashier section at spacehills.com has the most accurate current information by method.

The most common cause of withdrawal delays is incomplete identity verification (KYC). If your account has not yet been verified with ID documents, the withdrawal cannot be processed until verification is complete. Other reasons include the withdrawal being a first-time request (which takes longer), the amount triggering an additional manual review, or the payment method having its own processing window. Contact the Space Hills support team via live chat for a specific update on your withdrawal status.

Yes. Space Hills Casino — like all licensed online gambling operators — requires identity verification before processing withdrawals. This is a legal KYC requirement. Documents typically needed are a government-issued photo ID and proof of address. Completing verification early, before you want to withdraw, avoids delays at the point of cashout.

Generally, no. Most online casinos require withdrawals to be processed back to the original deposit method. This is a standard anti-money-laundering measure. If your deposit method does not support withdrawals, the casino will advise on the alternative process during the withdrawal request. Check the cashier section at spacehills.com for the specific rules applicable to your payment method.

Deposit limits can be set in the responsible gambling section of your Space Hills account settings. Log in, navigate to the account or safety settings area, and select the deposit limit option. You can choose a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. Increasing a limit typically requires a cooling-off period before the change is applied. If you cannot locate the setting, the support team at spacehills.com can direct you.

Account closure deactivates your account but can generally be reversed by contacting the casino. Self-exclusion is a formal responsible gambling measure that locks access for a defined period — 6 months to 5 years at Space Hills — and cannot be overridden or shortened once activated. If you need a break because gambling is becoming difficult to manage, self-exclusion is the appropriate option. Account closure is more suited to players who simply want to leave the platform without a gambling concern.

National self-exclusion schemes exist in several regulated markets. In the UK, for example, GamStop allows players to self-exclude from all UK-licensed gambling sites simultaneously via gamstop.co.uk. Whether Space Hills is part of a national self-exclusion scheme depends on the jurisdiction. Contact the Space Hills support team or check the responsible gambling section at spacehills.com for information relevant to your country.

Yes. Space Hills Casino is accessible via mobile browsers without requiring a dedicated app download. The platform is responsive across screen sizes and works on both iOS and Android devices. Account management, deposits, withdrawals, and all games are available on mobile. A stable connection is recommended for live casino games.

SpaceClub is the Space Hills Casino loyalty programme. It rewards regular play with tiered benefits — these typically include dedicated account management, exclusive promotions, and enhanced terms as you progress through VIP levels. The specific tier structure, qualification criteria, and benefits are detailed in the VIP section at spacehills.com.

The weekly race runs over a 7-day period. Players earn points by wagering real money — 10 points per €1 wagered. Bonus points are awarded for landing high multiplier wins: +100 points for a ×15 multiplier hit, +250 points for a ×30 multiplier. At the end of the week, the top 250 players on the leaderboard share a prize pool of €7,000 or more. The minimum qualifying spin is €0.40. Prizes are distributed in descending order from first place.

The Space Hills support team is available 24/7 via live chat, email, and phone. All contact options are accessible through spacehills.com. For account-specific queries — withdrawal status, verification progress, or bonus disputes — contacting support directly is the fastest route to a resolution.